Having used the Just Eat website about 10 different times now, I thought I would share my review on the overall service and my experience using it.
I have split my review into three sections, positives, negatives and conclusion:
The amount of times in the past that I have been at home and had no cash on me and really wanted a takeaway is quite often, and usually in this position I would be unable to order anything due to all the local restaurants not accepting any credit or debit card, but this is not the case now using Just Eat, so that has been a big positive for me and my family.
Being able to locate all the local takeaways via entering my postcode on the Just Eat website is good. From this I learned about new places that I did not even know existed.
Being able to actually look through a menu online is also very handy. Usually at home we end up losing takeaway menu’s and end up just ordering things that we have had before, but actually being able to browse all the dishes online has been incredibly handy for us.
Reading reviews about what others think about a takeaway has been really useful in filtering out all the bad ones. Also from my experiences with the bad ones in which I have left a review first, I noticed not too long after similar negative reviews show up. It is good to filter out these horrible takeaways who end up providing a lousy service, and lousy food.
I feel some of the local delivery charges that the takeaways impose are ridiculous, and in fact I actually just don’t bother ordering from these ones. For example before you even start adding food to your order on some they are already charging £3.00 for delivery. Just Eat really need to filter this out and fix it. How come one place in the same location as another can charge just £1.50, while the other one wants £3.00 or more.
The takeaways also need to sort out their delivery system for the delivery time expected by the buyer. You can choose a time that you would like the delivery to be at, however it is basically potluck whether you get it before this time or after. For example you could tell the restaurant when ordering that you want your delivery to be at 20:00pm, this maybe practical for you, perhaps this is after you have put your kids to bed and are going to sit down and relax, but the takeaways from my experience do not operate with the chosen delivery time, they seem to just deliver it when they are ready to. I once ordered something at 6pm and said that I wanted it be delivered at around 9pm that evening, I ended up getting the delivery at 8pm, no good at all. To get around this your best to order when your ready to eat within an hour, and just enter ‘deliver as soon as possible’, otherwise this feature is awful.
If you have money at home and you want a takeaway, do not order from Just Eat, this way you will be saving money as Just Eat do add on an additional charge, but by all means use their services to find local takeaways and to look at their menu.
If you don’t have money at home and you really want a takeaway then Just Eat I would recommend you use. Just be sure to take the time to look at all the individual reviews that people have submitted. In my opinion this is the most important thing you can do. I would rather order from a local takeaway who has 100 positive reviews and 10 negatives, rather than one with 100 negatives and 10 positives.
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