Having used the Just Eat website about 10 different times now, I thought I would share my review on the overall service and my experience using it.
I have split my review into three sections, positives, negatives and conclusion:
The amount of times in the past that I have been at home and had no cash on me and really wanted a takeaway is quite often, and usually in this position I would be unable to order anything due to all the local restaurants not accepting any credit or debit card, but this is not the case now using Just Eat, so that has been a big positive for me and my family.
Being able to locate all the local takeaways via enterting my postcode on the Just Eat website is good. From this I learned about new places that I did not even know existed.
Being able to actually look through a menu online is also very handy. Usually at home we end up losing takeaway menu’s and end up just ordering things that we have had before, but actually being able to browse all the dishes online has been incredibly handy for us.
Reading reviews about what others think about a takeaway has been really useful in filtering out all the bad ones. Also from my experiences with the bad ones in which I have left a review first, I noticed not too long after similar negative reviews show up. It is good to filter out these horrible takeaways who end up providing a lousy service, and lousy food.
I feel some of the local delivery charges that the takeaways impose are ridiculous, and in fact I actually just don’t bother ordering from these ones. For example before you even start adding food to your order on some they are already charging £3.00 for delivery. Just Eat really need to filter this out and fix it. How come one place in the same location as another can charge just £1.50, while the other one wants £3.00 or more.
The takeaways also need to sort out their delivery system for the delivery time expected by the buyer. You can choose a time that you would like the delivery to be at, however it is basically potluck whether you get it before this time or after. For example you could tell the restaurant when ordering that you want your delivery to be at 20:00pm, this maybe practical for you, perhaps this is after you have put your kids to bed and are going to sit down and relax, but the takeaways from my experience do not operate with the chosen delivery time, they seem to just deliver it when they are ready to. I once ordered something at 6pm and said that I wanted it be delivered at around 9pm that evening, I ended up getting the delivery at 8pm, no good at all. To get around this your best to order when your ready to eat within an hour, and just enter ‘deliver as soon as possible’, otherwise this feature is awful.
If you have money at home and you want a takeaway, do not order from Just Eat, this way you will be saving money as Just Eat do add on an additional charge, but by all means use their services to find local takeaways and to look at their menu.
If you don’t have money at home and you really want a takeaway then Just Eat I would recommend you use. Just be sure to take the time to look at all the individual reviews that people have submitted. In my opinion this is the most important thing you can do. I would rather order from a local takeaway who has 100 positive reviews and 10 negatives, rather than one with 100 negatives and 10 positives.
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Have you used the Just Eat website before? Share your comments/review below.
Whenever your going to order from a listing on the website go here first and look at the food standards agency - http://ratings.food.gov.uk/ Then see
Whenever your going to order from a listing on the website go here first and look at the food standards agency - http://ratings.food.gov.uk/ Then see if the takeaway has the pass certificate before ordering.
I ordered from one Indian and the meal was disgusting, I then checked this website and they have a certificate which says 'improvement required'. So now I always check this first, and you can regularly check it as the certificates change, a takeaway can get a new owner and they are not very good or really good.
If the certificate is bad then you know the investigators thought their kitchen was disgusting and you should not be ordering food from them. Maybe they also find germs, bacteria, fridges full of old food etc, though if that serious I hope they maybe can get them closed.
Response: Thanks for your review Ranjan ;)
Did a comparison with what we normally order when collecting, and the total cost it would be by ordering from the same takeaway on just eat, and the m
Did a comparison with what we normally order when collecting, and the total cost it would be by ordering from the same takeaway on just eat, and the meal for 5 worked out £4.65 more expensive!!! Will not be using for this reason.
Response: Thanks for your review Andrew ;)
What would usually cost us about £14 for the 3 of us came to over £18 via using the Just Eat service. Takeaways push prices up on it, and that also
What would usually cost us about £14 for the 3 of us came to over £18 via using the Just Eat service. Takeaways push prices up on it, and that also includes delivery prices. Will only ever use at last resort.
Now also get emails sent to me from Just Eat which are never helpful or offering much, basically sent at a convenient time like on a Friday/Saturday when people are thinking about what to have for dinner.
Response: Thanks for your review Michelle ;)
Ordered food at around 10:15pm and was accepted, by 11:30pm still nothing had come. Tried to call takeaway and no answer, went on just eat site and li
Ordered food at around 10:15pm and was accepted, by 11:30pm still nothing had come. Tried to call takeaway and no answer, went on just eat site and live help was closed, only available 9am-11pm!! Typical. So was left with no food, no explanation, nothing.
Next day got it sorted, still waiting for refund, will not use either companies again.
Response: Thanks for your review Peter ;)
Have used the service once now and was very happy. It was late at night on Saturday evening, I had zero money on me so decided to use Just Eat. It was
Have used the service once now and was very happy. It was late at night on Saturday evening, I had zero money on me so decided to use Just Eat. It was close to midnight so was unsure if could even get a delivery, but thankfully a takeaway in another close town were still open.
Delivery was fast, and the place I ordered the meal from provided good food, a place I was unaware even existed, so will definitely be using the Just Eat service again and this takeaway.
The only one negative I have is that of course you need to pay a delivery fee, and also a small charge on your credit/debit card, so buying food this way is more costly, but worth it when your hungry and have no other option. When I do have money on me I will be ordering and collecting my own orders just to save money., and for all other times this is good.
Response: Thanks for your review John ;)
A little bit bored with the selection of takeaways that they have in my local area. Basically I can order Indian (which is my least favourite food), t
A little bit bored with the selection of takeaways that they have in my local area. Basically I can order Indian (which is my least favourite food), they have loads of these, ok if I am wanting a kebab, but apart from those they offer little else.
Would be nice to see some different types on it such as Mexican and Chinese, as my town does have these, but Just Eat have not signed any of them up, or they don't want to.
Apart from this though, great concept, maybe one day my area has better coverage, for now though I will be going out to collect most of my takeaway meals.
Response: Thanks for your review Graham ;)
Shocking service. Ordered a King Prawn curry but the restaurant sent us a chicken curry instead. Phoned up to complain with restuarant direct, they in
Shocking service. Ordered a King Prawn curry but the restaurant sent us a chicken curry instead. Phoned up to complain with restuarant direct, they informed me they were all out of prawns!! I asked them why they never just declined my order then on the Just Eat website, as they manually can approve or decline, and the guy said he never knew then that he never had prawns.
Asked that they come and collect meal and refund me, but was told he could not give me a refund as I ordered via Just Eat, and best that he could do was offer me another meal.
Not good enough as we wanted a prawn curry. Told him to come and collect this meal (which they did), and will now have to sort this out with Just Eat so I can get a refund. Currently I am out of pocket on this as the meal was returned and I have paid for food.
Not sure, but will see how Just Eat deal with this, and from that will decide whether I use them again or not. To be fair if Just Eat sort it all out, it's really the takeaway at fault here.
Response: Thanks for sharing your review Barry ;)
Was going to order for the first time as never had any cash on me, so registered at the Just Eat website and went to the takeaway in our area where me
Was going to order for the first time as never had any cash on me, so registered at the Just Eat website and went to the takeaway in our area where me and my wife normally get our meal from. After adding everything that we normally order to our order on Just Eat, and including the delivery and Just Eat charge, it was £7.50 more than what it would normally cost us!
Needless to say I jumped in the car, went to the ATM and withdrew cash and went and got me and the wife our order the normal way, and I am £7.50 better off for doing it, less tiny petrol cost.
Will not be trying to use that website again.
Response: Thanks for your review Martin ;)
I rate the site lowly due to the ridiculous delivery costs my local takeaway put on this site. Sorry but I am not paying £3-£4 delivery cost, when i
I rate the site lowly due to the ridiculous delivery costs my local takeaway put on this site. Sorry but I am not paying £3-£4 delivery cost, when it only costs £1 if I have money on me and order using a telephone.
Just Eat need to look into this, the takeaways should not be allowed to do this, just because they think a good chance to get more profit from person paying online with a debit or credit card!
Response: Thanks for your review Sean ;)
Have had a good experience using Just Eat and I believe through evidence of my own that when you order food via this website the service is always bet
Have had a good experience using Just Eat and I believe through evidence of my own that when you order food via this website the service is always better. Let me explain.
I have ordered from a company for the first time on Just Eat for Indian food when I had no cash on me. The food was brilliant. When I ordered again from the same company when I had cash (not using Just Eat), I found the service and quality of the meal not so good. This has happened on a few occasions now.
My theory is that because the company knows that feedback will be left for them for all to see on the Just Eat website, they make these orders top priority. I know this should not be the case, but in my opinion it is.
So yeah, I recommend using this company to order food, and at least if you\'re not pleased with the service and food, you can leave honest negative feedback.
Response: Thanks for your review Stevie ;)
Ordered from them during the week and was pretty pleased with the whole transaction. Delivery from a company I never knew existed was fast, really tas
Ordered from them during the week and was pretty pleased with the whole transaction. Delivery from a company I never knew existed was fast, really tasty food also. So not only great for ordering at home when no cash, but also great for getting to know other takeaways in and around your city whom you never knew about.
Response: Thanks for your review on Just Eat Luke ;)
Thought I would share my own review for the Just Eat website. Have been using it on and off for about 6 months now, and only once has a order ever
Thought I would share my own review for the Just Eat website.
Have been using it on and off for about 6 months now, and only once has a order ever been seriously delayed. We ordered about 6pm and it never got to us until about 10pm, however this was apparently a fault in the system, so this can be forgiven.
Other than this no real complaints, I love the fact we can order food when we have no money at home and can just use our credit card.
For me personally though I just wish they had more Chinese resturants in my area signed up, to be honest it is mostly all Indian, and although we do like Indian food, it would be nice to have a little more variety when looking to order something.
Response: Thanks for your review Amanda.