Firstly, it must be noted that throughout my whole process setting up my Facebook Ads I was using my own debit card.
After setting up my account, selecting my campaign, and tweaking it all so my adverts would show to specific locations and people, I then set my daily budget and proceeded.
The final step was to add my debit card details, and provide my name and billing address.
I then get 2 notifications from Facebook, one letting me know that I have successfully created my first ad, and the second notification to let me know that my Ad has been approved. I also receive two emails telling me the same thing.
I am pleased at this point as everything seems to have went smoothly enough, and now I can test my Ads over the next few months and see how they perform.
A few minutes later I try to access the Ad Manager section, and I get a notification telling me the follwing:
Ad Manager Error
Your ads account has recently been flagged because of unusual activity. For security reasons, any ads you’re running will be paused until you can confirm your account information by contacting Facebook.
Click here to return to the Ads Manager
I wonder why this is, as it’s my debit card and it is linked to my billing address, and I have never had problems online before regarding this card. I click on the contact Facebook link, and inside are a few sections you need to fill out for security, such as information about your Ad, and then finally they ask you to upload ID to confirm your identity.
Even though this is a bit of a hassle, I choose to do all that is asked, and I take a picture of my passport with my picture and details, confirming everything about me.
Two seconds after uploading this information I am emailed with what I deem to be quite a rude email. It is short and simple and obviously automated, it says the following:
Your ad account has been disabled because of fraudulent activity. To make Facebook a safe place for everyone, this decision is final.
The Facebook Ads Team
Pretty charming isn’t it!
So now I feel angry and let down with Facebook. Not only do they have my personal details, but they also have my debit card details and my passport details! In return I am sent that charming email message above, and what did I do wrong? Absolutely nothing.
I will not be pursuing the matter further. I will stick to my successful Google Adwords which I spend £1000’s on each month, I was only trying to use Facebook to see if I could have the same success on their, but I will never know now.
Ignorant company in my opinion.
Why Facebook Ads Suck? Share your thoughts below.