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[Solved] What is Sky Q Error : MR104?  


Colin O\' Dea
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 Colin O\' Dea
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What does the error MR104 mean on Sky Q. I am positive Sky TV are turning off my services in the middle of the night to save money or something as this error only ever happens in the early morning around 3-5am. After this it will resume and play as normal for the rest of the day.

When I go to Settings the network connection is fine with a tick, but the connection to Sky Q box has a X.

So annoying as I know the problem is not on my end, and even if Sky is down and internet is fine, can not even watch Netflix or YouTube either.

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Sara
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 Sara
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I have experienced the MR104 error and in my honest opinion resetting the box or trying to fix anything that way does not work, and never does. I think it's because Sky Q is not working and you just have to wait, as like yourself this only happens in the early hours of morning.

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dan410
 dan410
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@Sara

For me also nothing works. I can try to fix the connection but this is so misleading as nothing is wrong with the internet connection as even my computers and wi-fi work. All you can do is just wait and it automatically comes back on. I tend to find this error comes around 2am-6am, and will randomly fix itself. Sky really needs to look into this as some people like to stay up late :p

 

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Callum
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 Callum
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I had this same problem with one of the mini boxes in our bedroom, however, I found the solution to fix it.

Go into settings and make sure that standby mode is set to 'None', this was the setting on our mini box in the bedroom, the issue was that the main sky box did not having the setting as 'None', it was set as 'Eco', so change this on your main box to 'None' and the problem of Sky turning off in the early hours will be fixed.

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dan410
 dan410
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@Callum

This solution actually worked for me, nice one. Why could Sky tech support not tell me this. My main box in living room was on eco and the one that always went off was not. Turned the eco off and set to none and the problem has not come back. Appreciate.

 

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Jess-Bournemouth
 Jess-Bournemouth
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@Callum

This solution also worked for me, now I can watch TV throughout the night or use the App's without it turning off :-D 

 

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gary
 gary
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@Callum

Nice on Callum, mini box now functions in early hours. Wish I had found this solution sooner.

 

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Derek Easton
 Derek Easton
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@Callum

An answer that actually works. Has been over a week from when I followed these instructions and the mini box now works all the time ;-) 

 

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lindsey09
 lindsey09
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Posted by: @Callum

I had this same problem with one of the mini boxes in our bedroom, however, I found the solution to fix it.

Go into settings and make sure that standby mode is set to 'None', this was the setting on our mini box in the bedroom, the issue was that the main sky box did not having the setting as 'None', it was set as 'Eco', so change this on your main box to 'None' and the problem of Sky turning off in the early hours will be fixed.

Top man ;) I am a little pee'd off with Sky, they came and installed all this for me so why would the engineer not know the correct setup!! Pretty shocking as they could not help all the times I asked why my box was shutting off and no longer working at certain times. How much money does the company waste sending out engineers for problems as simple as this.

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